At Kitchen Online, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 14 calendar days of receiving the product.
Return Conditions
Items must be in perfect condition, unused, and in their original packaging.
Proof of purchase (invoice or order number) is required.
Custom or perishable items cannot be returned.
How to Request a Return
Contact us at info@kitchenonline.es within the return period and include:
Order number
The item(s) you wish to return
Reason for the return (optional)
We will respond within 24–48 hours with instructions on how to proceed with the return.
Once we receive the product and verify its condition, we will issue a refund using the original payment method within 7 business days.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
Non-returnable Items
Products that have been used, opened, or are not in their original packaging.
Items marked as “non-returnable” or “final sale”.
Perishable goods or hygiene-sensitive items (e.g., food-related utensils intended for personal use).